Imago Venues strikes gold with new excellence accreditation
Burleigh Court Conference Centre and Hotel and Holywell Park, part of Imago Venues, has secured the illustrious MIA Gold accreditation from the Meetings Industry Association (MIA).
The conference, hotel and event venues based in Loughborough achieved the highest possible level of accreditation from the sector’s nationally recognised standard for service providers in business, meetings and events, after a panel of independent industry assessors scrutinised it against a robust checklist of criteria.
The process includes legal compliance, accessibility and quality checks of facilities as well as the customer service proposition and experience, ethical codes of conduct and best practice standards. To achieve the MIA Gold standard, operators must meet an even stricter list of criteria and show excellence throughout the entire customer journey and business process supporting it.
Imago was commended for it’s excellent venues supported by management that are committed to providing a venue and services that reflect this excellence through innovation and investment throughout the venue.
Emma Chamberlain, Commercial Director at Imago Venues, said: “To have achieved MIA Gold Accreditation fills our team with enormous pride, paying recognition to our long-term commitment to deliver the highest of service standards. There has been a considerable amount of attention invested in ensuring our organisation can deliver this level of service across all departments, so to be recognised with this accreditation is testament to the efforts of our highly dedicated team.”
Kerrin MacPhie, chief executive, the MIA said: “We’re delighted that Imago Venues has joined the elite list of operators with MIA Gold accreditation. The iconic status is one of the sectors highest accolades and goes a long way in demonstrating excellence to prospects, clients and employees. This achievement is no mean feat, and we offer our sincere congratulations Imago Venues for such a remarkable achievement that many dedicate a number of years striving for.”
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